Building an Agile Bureaucracy

Several ongoing disruptive changes have forced a complete transformation of the bureaucracy to provide public services to the people and open up investment.

There are at least four major changes taking place: the Covid-19 pandemic crisis, the rapid digitalization and convergence of technology in various lives, the shift of the older generation to the millennial generation (Gen-Y and -Z) and the strengthening of the flexibility and mobility of the people virtually.