Waiting for the Effectiveness of Regulations for the Next Five Years
Based on BPKN data, there were 3,034 cases of housing consumer complaints from 2017 to January 6 2023. Consumer complaints were mostly related to stalled housing construction, namely 37 percent.
Motorbike riders cross a stalled residence in Satria Jaya Village, South Tambun District, Bekasi Regency, West Java, Thursday (5/11/2020).
JAKARTA, KOMPAS — From a regulatory standpoint, the public’s financial losses due to the delay in housing projects have been answered through government regulations. However, the effectiveness of this regulation can be seen only after it has been implemented for at least five years. It means that currently there is no guarantee that the regulation will be able to resolve the problem in buying and selling housing which often harms consumers.
Head of the Advocacy for the National Consumer Protection Agency (BPKN), Rolas Budiman Sitinjak, said consumer complaints received by the BPKN before the Covid-19 pandemic were dominated by those related to housing. Meanwhile, when Covid-19 cases spiked in the country, consumer complaints shifted to the issue of financial services.