Building Digital Bureaucracy

The transformation leap into the Indonesian Digital Bureaucracy has to be forced through the development of SuperApps, an integrated digital platform that offers various kinds of services in one application.

With no way of avoiding and delaying it, Indonesia has to leap into a digitally based government. The progress of digitalization in the private and public sectors has been very fast and linked with the demand of the Industrial Revolution 4.0.

This has given birth to Governance 4.0, which is a bureaucracy characterized by speed and convergence in all affairs, covering public administration, development and public service.