Long and Winding Road to Digital Public Services

Kompas/Bahana Patria Gupta

Residents show queue numbers to arrange for electronic ID cards at the Siola Public Service Mall, Surabaya, Monday (17/5/2021).

Getting access to digital public services is not as easy as some say. Many people have to go down long and winding roads to access them. They often have to ask for help from officials in the office because the digital systems are not working.

Zefanya Johandy, 55, a resident of Medan, North Sumatra, who just moved to South Tangerang, recently used an online application to obtain a new electronic Identification Card (e-ID card).