E-Government Not Optimal

In terms of the index, e-government is improving. In practice, however, people still have difficulty accessing e-government services, including faulty equipment.

Kompas/Wawan H Prabowo

Residents queue for the process of recording Electronic Identity Cards (E-KTP) at the Pondok Aren District Office, South Tangerang, Banten, Monday (15/6/2020). The Department of Population and Civil Registration (Disdukcapil) of South Tangerang City has re-opened the e-KTP recording service which was stopped in line with the implementation of large-scale social restrictions (PSBB) since April 18.

JAKARTA, KOMPAS — The government\'s acceleration from conventional to electronic government is not yet optimal. Some public service sectors have been able to make the switch, but more than a few are idling. Obstacles include poor quality of human resources and a lack of alignment among local administrations on this strategic agenda.

In fact, amidst the Covid-19 pandemic, the transformation to e-government is a must, particularly to avoid crowds. The commitment of both central and local administrations is needed to accelerate digital transformation of government for faster, transparent and accountable public services.