EDITORIAL
Public Services Overhaul
The nation has not made much progress in improving public services. Prolonged delays and procedural abuse continue to occur, and may even be dominating efforts.
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Protesters who are representatives of private schools carry posters containing criticisms of the Central Java government in front of the Central Java Legislative Council (DPRD) in Semarang, Central Java, on Monday (17/2/2020). A number of private schools are currently struggling to survive amid competition with public schools.
The nation has not made much progress in improving public services. Prolonged delays and procedural abuse continue to occur, and may even be dominating efforts.
This is indicated in the Indonesia Ombudsman’s annual report 2019, released in Jakarta on Tuesday (3/3/2020), with 7,903 public complaints received in the past year. Complaints over delays due to maladministration numbered 1,837 (33.62 percent), on procedural abuse 1,583 (28.97 percent), and 967 complaints (17.7 percent) on unprovided services.
Versi cetak artikel ini terbit di harian Kompas edisi di halaman 6 dengan judul "Benahi Total Layanan Publik".
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