Computerized Public Services for Locals

Kompas/Runik Sri Astuti

A number of residents process various documents at Sukodono village office in Sukodono district, Sidoarjo regency, East Java, Monday (20/3). Sukodono is one of 19 villages in Sukodono district which is implement public service innovation launched under the acronym of BWM (self-service document processing).

The spirit of innovation in public services in Sidoarjo regency, East Java, has penetrated local villages. In Sukodono district, 19 villages have implemented a computerized document-processing system called BMW (“Berkas Mlaku Dhewe”). Locals in need of arranging official letters need only to come to the village administration office and their needs will be fulfilled by an integrated online system.

It was a clear morning on Monday (20/3/2017) as a number of locals gathered at the Sukodono village office. Most of them were mothers wanting to arrange various official letters, including business certificates (SKU), relief letters (SKTM), identification cards, family cards and land status certificates as a requirement of processing land certificates.